Delivery
Payment
Once you have chosen your colourful Bushbells products, you can proceed to checkout to make payment as directed.
Once you have placed your order, you will receive a short email from us confirming our acceptance of your order.
If we are unable to accept your order, we will inform you of this and you will not be charged for the products. We only take payment from you IF we can fulfill your order.
Delivery
UK Standard Delivery (arrives in 3-4 working days): £5.00.
Please allow 3-4 days for delivery.
First class - for orders received before 11 am - £6.00.
Worldwide delivery: £15-£25 location dependent.
We are not responsible for any delays outside of our control. If our delivery of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. We will not be liable for any such delays caused by an event outside of our control, however if there is a risk of substantial delay you may contact us to receive a refund for any products you have paid for but not received.
Returns
Returns Policy / Faulty Goods / Exchanges
We hope that you will be happy your purchases, but if you are not or there is a fault with the goods you have ordered, please accept our apologies and return them to us at the address detailed below within 30 days of delivery. We will either exchange the goods or refund you.
Faulty goods must be returned in their original packaging together with an invoice number. Where possible, please let us know the nature of the fault by email at info@bushbells.com.
It is your responsibility to arrange and pay for the return of any Bushbells product. We cannot be held responsible for returned goods that go missing during delivery or, for whatever reason, fail to be delivered to us.
Purchases made at a Charity Fair
If the item you are returning was purchased from one of the charity fairs that we attend, your refund will be paid by cheque. Please note that your refund will be reduced by the amount (usually 10%) that Bushbells has donated to the relevant organiser of the charity fair for the sale of that item.
Purchases made via PayPal
If the item you are returning was purchased via PayPal, your refund will be paid via PayPal.
Purchases made via BACs transfer
If the item you are returning was purchased via BACs transfer, your refund will be paid via BACs transfer.
Please ensure that you clearly state your telephone number so that we can contact you to organise your refund if need be.
We’re always happy to exchange an item but we cannot always guarantee the exact same colour. We’ll always have something similar.
Please send all returned products clearly marked to:
Bushbells
Slough Farm
Evershot
Dorchester
DT2 0PJ